Terms, Conditions, and Refunds
By placing an order online, customers are responsible for checking part availability with the manufacturer or sales rep from LiftGateMe if needed. Because an item is purchasable on LiftGateMe.com does not guarantee that it is in stock and can ship same day, so please verify if an item is needed immediately.
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We try to work hard to help our customers so please reach out if it is past the return deadline as these dates are put in place because of manufacturing rules - sometimes we are able to make exceptions when working with manufacturers. Returns will incur a 30% restocking fee plus a $10 service fee. For orders under $50 there is a $20 flat return fee. Shipping rates are not refundable unless the return is by the fault of LiftGateMe or the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If a customer rejects a delivery/order or returns the order without RMA authorization via our email (email@example.com), the return will be subject to a 30% restocking fee if the parts are verified new/not installed. If the part has been verified as Used, there will be no return/refund and the customer will be responsible for return shipping charges if they want the part(s) back.
Several types of goods are exempt from being returned. Custom items, or items that must be sent LTL freight or items above 150 lbs, such as platforms, runners, cannot be returned by default; there are exceptions and we will work hard to accommodate the needs of our customers. New liftgates cannot be returned unless there is a manufacture's defect which the manufacturer must approve before the item is returned. We also do not accept products to be returned which are hazardous materials, or flammable liquids or gases.
Due to the nature of Cylinder Seal kits, all sales on seal kits will be final and returns will not be accepted. This is due to the soft materials and the unknown state of the used cylinders they may be used for. We do NOT recommend resealing cylinders at all and most manufacturers do not recommend it after the cylinder is 2 years old as well.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Complete Liftgate Assemblies
- Items shipped LTL
- Seal kits
- Items which were custom manufactured for an order
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer as your return will not be accepted and may be lost. We cannot be held liable for lost items if there are unauthorized returns made.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged within 30 days of ordering. If it has been over 30 days please contact the manufacturer's warranty department directly. If you need to exchange it for the same item, send us an email at email@example.com. We must approve the exchange first.
To return your product, you should contact us for more information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.